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Help

Answers to common questions, and a person whenever you need one.

However you found this page

Write to hello@inamber.ai. A person reads every message. At the moment that person is Ravs, who started inAmber.

How soon you will hear back

Anything about a delivery, a message written for a child, or something that feels wrong: the same day, before anything else.
Everything else: within one working day.

There is no chat window and no ticket number. Just a reply from someone who has read what you wrote.

If a message will not open, or something has gone wrong with a delivery, say so in the subject line and we will look at it first. Nothing is deleted while we are looking into it.

See the welcome tour again

Common questions

What is inAmber?

You write, record or film messages for the people you love, and we deliver each one on the day that matters to them, up to 25 years ahead.

How will I know my messages are safe?

Only you and the person you wrote it for can read the message you've sent. For a child, the guardian you name keeps the messages safe until the day.

Each message is locked with its own key the moment you seal it. Nobody at inAmber reads it. We would only ever open one if you ask us to recover it, the person it's for asks, or the law requires it, and each time is recorded for good.

We follow UK data protection law (UK GDPR). That means we only keep what we need, we protect it with strong security, we never sell it, and you can see, download or delete it at any time.

Want the full detail? Read how we safeguard your messages.

Any worries? Write to hello@inamber.ai and a person will reply.

What is a plan?

Each quarter you get 3, 6 or 12 messages, depending on your plan, to write, record or film for anyone you love. Each one is delivered on the day you choose. You can schedule it up to 25 years ahead. Unused messages carry over while your plan is live. Paid a quarter or a year at a time. Pay for the year and you get 3 extra messages, all ready on day one.

How do I choose what to say?

Pick who it is for and we suggest ideas that fit, like their 18th birthday or Christmas. Amber asks a gentle question to help you start. Or write your own. Each message you seal uses one from your plan, however many people it is for.

What happens if I stop?

You can stop any time. Everything you've sealed still arrives. Any unused messages are yours for 12 months: record, seal and send them whenever you like. Your drafts are kept for 30 days after that. Download everything, free, any time.

Can I change a message after it is sealed?

No. Once a message is sealed, it will arrive exactly as you left it. But you can delete it before its day and record it again. When you delete a sealed message, it goes back to your plan, ready to use. Once a message has been delivered, it can't be changed or given back.

How are children protected?

A child under 18 never gets a message straight from us. When you write for a child, you name their parent or guardian. On the day, the message goes to that adult first. They can read it and decide if it's right for the child. They choose when to hand it over, straight away or when the time feels right. They can't change your words or delete them. The message belongs to the child. If it hasn't been handed over by their 18th birthday, it goes to them then. If we don't know a child's age, we treat them as under 18.

Can I write to more than one person?

Yes. Each message in your plan can go to anyone you choose, so one plan covers the whole family.

How do I choose when a message arrives?

Give it a date, such as Christmas morning or an eighteenth birthday, or a moment “if and when” it happens, such as a wedding morning. For those moments, your Guardian tells us when the day has come.

What is a Guardian?

Someone you trust to tell us when an “if and when” moment has arrived. They never see your messages, and they can step down at any time.

Who is Amber?

Amber is our guide. She asks you good questions and helps you find your own words. She never writes for you.

What does sealing mean?

Once sealed, a message’s words, recordings and photographs cannot be changed. Until it is delivered you can still change the day it arrives, and you can watch or listen to it whenever you like.

Can I delete a message?

Yes, before its day, from inside the message, with your password. It goes back into your plan's messages. Once delivered, it belongs to the person it was for.

Does the person I write to pay anything?

Never. Receiving is always free.

How do my messages get delivered?

On the day you choose, we email the person you wrote for. The email has a link to your message. They set up a free account to open it. There is nothing for them to buy. Your message then stays in their account, to open again any time.

A message for a set day stays hidden until that day. They won't know it's coming. On the day, we surprise them with an email to say a message from you has arrived.

If you chose to let them open it when they're ready, it goes to them as soon as you seal it. They open it whenever they choose.

How far ahead can I schedule a message?

Any day up to 25 years ahead. Part of every payment is set aside to store and deliver your messages.

Can you read my messages?

No. Nobody at inAmber reads your words. Each message is locked with its own key the moment you seal it. If anyone here ever has to open one, because you ask us to recover it, the person it is for asks, or the law requires it, that is recorded every time and the record can never be deleted.

What do I need to record?

A phone or a computer with a camera and microphone. You can check yours first, and headphones help, though they are not needed.

Who is inAmber for?

Anyone who loves someone: a parent writing for an eighteenth, a partner for an anniversary, a grandparent for Christmas morning.

How do I stop or change my plan?

In your vault: Account, Your plan. Stop in two taps, or move up or down any time. Everything you've sealed still arrives.

Can I do it all on my phone?

Yes. You can do everything on your phone. Go to inamber.ai and sign in. Write, record your voice or film yourself, all from your phone. Then seal it and get on with your day. There is no app to download.

Can I trust you with my personal details?

We only ask for what we need to reach the people you write to: their name, the days that matter, and how to get your message to them. We never sell your details, and we never market to the people you write to. You can see, change or delete them at any time.

Can I pay in my own currency?

Yes. Checkout shows the price in your currency.

Can I give it as a gift?

Yes. The Year Ahead is Keep given as a gift: twelve messages from you, the first on Christmas morning. Nothing renews unless you choose.

Can I get a refund?

Yes, within 21 days of your first payment. A refund ends your plan and deletes everything you made with it, so download anything you want first. After your first payment we don't refund past months, but you can stop any time and keep your unused messages for 12 months. If your yearly plan renews and you change your mind, you can cancel within 14 days and get back the part you haven't used.

Your data

Where is my data kept?

In London. Your account, your messages and your encrypted recordings are held by Supabase in London, and inAmber runs on Vercel's London region. Emails are sent through Resend, from Ireland. Payments go through Stripe, so we never hold your card details. Wherever you live, your data is kept in the UK under UK data protection law.

The detail is on our security page.

How do you protect it?

Every message is locked with its own key, using AES 256 encryption. Your voice and video are locked on your phone or computer before they reach us. Only the person you wrote for can open a message: they sign in with the email you gave us, and a forwarded link won't open it. Nobody at inAmber reads your messages, and no screen in our system shows them. Your messages are never used to train any computer model, never sold and never shared with advertisers.

The detail is on our security page.

Is it end to end encrypted?

Not in the strict sense, and we'd rather tell you why. A message has to open for the person you wrote for years from now, even if your phone or computer is long gone. So inAmber holds the master key, kept separately from the database. A copy of the database on its own contains no readable message. The full detail is on our security page.

What happens to my data as inAmber grows?

It stays in London. The services we use grow with us in the same region, so more families means more room, not moving your data somewhere else. If we ever change where your data is held, we will update our security page and privacy policy before we do. You can download everything you've made, free, at any time.

The detail is on our security page.

What if inAmber stops trading?

Part of every payment is set aside to store and deliver your messages.

How we set money aside, in full, is on our security page.

The 21 day promise

  1. You have 21 days from paying to change your mind, with no reason needed.
  2. It covers plans and The Year Ahead, including when they are given as gifts.
  3. You can write, record and seal messages during those 21 days. The promise ends only if a message from that plan is delivered.
  4. If you ask for your money back, it goes back to the card you paid with, in full. Every message and recording in that plan is deleted for good, and nothing that was waiting is ever sent.
  5. For a gift, you can ask until the person you gave it to claims it. After that it is theirs, and they can ask instead, within 21 days of the original payment, as long as nothing from it has been delivered. The money goes back to the card that paid.
  6. The promise is once per person.
  7. To use it, open Account, Your plan in your vault, or write to hello@inamber.ai.

If you are a recipient

Somebody left something for you and it will not open. The most common reasons are simple ones: the account was set up with a different email address from the one it was sent to, or the link has been forwarded from somebody else.

Tell us the address the email arrived at and we will find it. You will not lose anything while we do.

If you have been asked to be a guardian

You can step down at any time and you do not have to give a reason. Write to us and we will let the person who asked you know, so they can ask somebody else.

If you have been asked to confirm something and you are not sure, do not answer. Ask us instead. It is far better to wait than to release something early.

If you’re writing to us for someone else

Write to us with the person’s name and your relationship to them. We will explain what happens to their messages, and what we need from you. There is no rush at our end, and we will not chase you.

Before a message is delivered on someone’s behalf

When a Guardian tells us the time has come, nothing is sent straight away. First, one of us replies to the Guardian to check. Then we contact each person a message is for, gently, to tell them what is coming and who it is from, and that they can open it today, in a year, or not at all. If they would like someone with them when they open it, we will be on the other end of the phone.

There is no charge for this, and nothing is ever sold to anyone at that moment.

If a message was started and never sealed

We never deliver half a message, and we never quietly delete one. If someone passes away with a message still unfinished, we contact their family and offer three choices: deliver it as it is, with a note saying it was unfinished; keep it safe for as long as they like; or delete it. There is no charge, however long the decision takes.

Messages for anyone under eighteen

Nothing reaches a child directly. A message for someone under eighteen goes first to the parent or guardian the sender named, who chooses the moment to hand it over. If anything about a message for a child worries you, write to us and it will be read the same day.

Deleting

You can delete a message before its day, from inside the message, with your password. It goes back into your plan's messages. Once a message has been delivered, it belongs to the person it was for. If you received a message, you can remove it from your messages at any time. When something is deleted it is gone for good. We cannot bring it back, and nobody is told.

Your data

To see, correct or delete what we hold, email us with “Data rights request” in the subject line. Your rights are set out on your data rights.

By post

Capitalizt Ltd, 128 City Road, London EC1V 2NX, United Kingdom.

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