Terms and Conditions

By using inAmber, which is operated by Capitalizt Ltd (company number 16890768, registered at 128 City Road, London EC1V 2NX), you agree to these terms. If you do not agree, please do not use it.

inAmber lets you write, record or upload messages, seal them, and schedule them to reach the people you choose at a moment you choose. It includes a guardian arrangement, where somebody you trust confirms that a moment has arrived so a message can be released.

Give us accurate information and keep it current. You are responsible for your password and for what happens under your account.

You must be eighteen or over to open an inAmber account; you may make messages for people of any age, but for anyone under eighteen only after naming their parent, guardian or caregiver, who receives those messages first.

Accounts are for people eighteen or over. Something left for a person under eighteen goes first to the adult they were named with, who can hand it over when the moment feels right. Anything still kept goes to them directly on their eighteenth birthday. See the privacy policy.

4.1 What you can buy. Keep, a subscription that gives you 3, 6 or 12 messages a quarter, paid a quarter or a year at a time; a yearly plan adds 3 messages a year. One message, a single message bought once; and The Year Ahead, twelve messages bought as a gift. Prices are shown in your local currency. Euro prices include VAT.

4.2 Messages. A message is text, a voice recording or a video of up to 10 minutes, for one person, delivered on a date you choose up to 25 years after you seal it. A yearly plan gives you the whole year's messages when you pay; a quarterly plan gives you one quarter's messages on each payment date. Extra messages from an ambassador or partner code are added after your first payment and are treated the same. Unused messages carry over while your plan continues. When your plan ends, your unused messages stay yours for 12 months from the end of the last period you paid for: in that time you can record, seal and schedule them without a plan, and they are delivered on their dates. After 12 months they end. A message is used when it is sealed; a sealed message you delete before it is delivered is returned to you; a delivered message is always used.

4.3 Renewal. A quarterly plan renews each quarter and a yearly plan renews each year, on the date you first paid, until you stop it. On a yearly plan you can turn off automatic renewal at checkout or at any time in your account; your plan then ends at the close of the year you paid for. The Year Ahead does not renew unless the buyer chooses.

4.4 Reminders. We email you 14 days before every yearly renewal and again on the day it renews, and at least every six months on a quarterly plan, with the price, the date and how to stop.

4.5 Stopping. You can stop your plan online, in your account, at any time, in one step. It ends at the close of the period you have paid for and no further payments are taken. Payments already made are not refunded, except under 4.6 and 4.7. Messages you have sealed are still delivered on their dates, and unused messages are kept as set out in 4.2. Drafts are kept for 30 days from the day you have neither a plan nor unused messages, and are then deleted. If you stopped a plan before 23 October 2026, your drafts are kept for the 12 months promised then. You can download everything you have made, free, at any time.

4.6 The 21 day promise. Within 21 days of your first Keep payment, or of buying One message or The Year Ahead, you may cancel and receive a full refund to the card you paid with, without giving a reason, provided no message made under it has been delivered. You can do this yourself in your account. Writing, recording or sealing a message does not end this right; the delivery of the first message does. If you paid before 24 October 2026, you have 30 days for that payment.

4.7 After a yearly renewal. You may cancel within 14 days of a yearly renewal and get back the part you have not used: the renewal price, less one twelfth of it for each month's messages you have used from that renewal, and never less than nothing. Your plan then ends and that renewal's unused messages end. Messages you have sealed are delivered, and unused messages from earlier years are kept as set out in 4.2.

4.8 What a refund means. If we refund you under 4.6, or a first payment is disputed with your card provider, your plan ends at once, its unused messages and any extra messages from a code end, and we permanently delete every message, recording and draft made under it, sealed or not. None is delivered and the people they were for are not told. This cannot be undone, so download a copy first: the refund screen offers one. Messages made under an earlier, separate purchase are not affected. If a later payment is disputed, your plan ends from that date and your unused messages are kept as set out in 4.2. A refund under 4.7 does not delete sealed messages.

4.9 Gifts. The buyer of The Year Ahead may use 4.6 until the person it is for opens their first message.

4.10 One message. One message can be bought once per person and is covered by 4.6. If you start Keep within 30 days, its price is taken off your first Keep payment; this has no cash value.

4.11 Once per person. The 21 day promise can be used once per person.

4.12 Your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 are not affected.

4.13 Recipients never pay to receive or open a message.

4.14 Earlier purchases. Packs, bundles, top ups and five message Year Ahead gifts bought before 21 October 2026 at 17:32 keep the terms they were sold under.

You own everything you create here. You are responsible for what your messages contain, and you must not use inAmber to send anything illegal, harmful or abusive.

Who can open your messages

Your messages are stored encrypted. Nobody at inAmber reads them. We hold a key so that we can deliver each message on its day. We use that key for anything else in only three cases: when you ask us to recover a message; when the person a message is for asks us, once it has been delivered to them; and when the law requires it. Every use is recorded, with who, when, which message and why.

We will make every reasonable effort to deliver your messages when you asked us to. Delivery depends on the contact details you gave us still being valid and on the guardian arrangement working, so we cannot guarantee it in every circumstance.

For messages bought from 10 November 2026, a message that has been delivered is kept at no charge for 10 years after delivery. After that it stays hosted only if it is renewed, and a copy can always be downloaded free (see our privacy notice, section 7). For messages bought before 10 November 2026, a message that has been delivered is never deleted, whether or not it has been opened.

The privacy policy sets out how long everything else is kept.

A guardian is a trusted person you choose to act in the best interests of the person a message is for. You might name one for a child, for someone older, or for anyone who needs a hand. The guardian keeps the messages safe, confirms when a moment has arrived, and receives each message on the day it is delivered, so they can open it and share it with the person it is for. A guardian cannot open a sealed message before its day.

A trusted person is someone you choose to help look after your account if you can no longer manage it yourself. Once they accept, they can update the email address of someone you have written to, confirm that a moment has arrived, keep your plan going and receive notices about your account. A trusted person can never open, read, change or delete a sealed message, and cannot cancel your plan. You can remove or change your trusted person at any time.

We handle your personal data in line with our privacy policy and with the UK General Data Protection Regulation and the Data Protection Act 2018. Your rights are set out on your data rights.

To the fullest extent the law allows, Capitalizt Ltd is not liable for any indirect, incidental, special, consequential or punitive loss arising from your use of inAmber. Our total liability will not exceed what you have paid us in the twelve months before the claim.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

Questions about these terms go to hello@inamber.ai.